A few years ago I met a client(
Ian thought that John played a kind of
This was the situation Ian described to me. John would e-mail him in the morning with a question asking why the north-west of the country had not been as
Ian was a person who had a slight speech impediment, a stutter. He would be able to talk fluently most of the time, however if he felt nervous or if he felt under pressure, he would then start having problems getting his words out and would stutter. Ian also had words he thought of as difficult and would often avoid these type of words. He was very careful when writing his report only to include words he felt confident he would be able to say.
In the afternoon who would go and meet John and present his report to him. He stated that he would have no problem with his speech at this stage and that the presentation would be delivered smoothly and fluently.
On hearing the report, John would not make any comment and would instead basically just stare at Ian, slowly nodding his head up and down at the same time. Ian described this as making him feel very uncomfortable and was just praying for the silence to end and for his chairman to say something. The words from the chairman would not come and so to
I had a little think about what Ian had told me and felt angry at John.
I eventually came up with a suggestion. I advised Ian to end his presentation with a question, for example, this is what I believe are the reasons, however I would value your opinion as chairman of the company.
He can then nod and stare for as long as he likes, it is his turn to talk next and Ian can sit there comfortably and just be patient.
It is very important that we do not let people like John drag us down. It is time to be
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